Lenora Billings-Harris: Helping Organizations Effectively Leverage Diversity, Equity, and Inclusion in a Multicultural Workplace and Marketplace

In today’s complicated, dynamic, and varied world, the more interconnected we appear to become, the more divided or separated our societies appear to become. As a result, it is customary HR policy to indicate an equal opportunity employer. While these phrases are casually used in daily business jargon, actively embracing diversity, equity, and inclusion in the workplace is critical for organizations to prosper.

Lenora Billings-Harris, CSP (Certified Speaking Professional), is a CPAE Hall of Fame speaker and an expert on inclusion, diversity, and bias. The Society of Human Resource Management (SHRM) designated her one of the 100 Global Thought Leaders on Diversity and Inclusion, and Diversity Woman Magazine named her one of the twenty most significant diversity leaders in the United States. Her award-winning diverse leadership studies have been published in academic publications all around the world. She also serves on the Advisory Council of the Nido Qubein School of Communication at High Point University and is an adjunct faculty at two additional universities.

She has spoken in over 40 countries and on six continents, and she recently keynoted the Inclusion Conferences in Cape Town, South Africa and Tel Aviv, Israel to discuss best practices with leaders in industry, government, education, and non-governmental organizations.

Billings-Harris is the co-author of Trailblazers: How Top Business Leaders are Accelerating Results Through Inclusion and Diversity, as well as the author of The Diversity Advantage: A Guide to Making Diversity Work, 3rd Edition.

Real Meaning of Success

Lenora gauges her performance by her customers’ results after she has worked with them to increase their awareness of the benefits of a good DEI (diversity, equality, and inclusion) plan. When it comes to DEI, she feels that good DEI leadership entails much more than simply checking the box. Successful leaders recognize how difficult it is to create an atmosphere in which team members and employees are accepted and valued for their distinct viewpoints. They recognize that DEI is not a program, but rather a way of being in their workplace culture. This takes far more than simply attending a DEI workshop. Leaders must be introspective about their biases and then take steps to disrupt prejudices that inhibit team effectiveness. She asserts, “Inclusive leaders do their internal work while they also support the organizational work to uncover and eliminate inequities. They know that a DEI focus should be the responsibility of every department, just as safety and expense management is.”

Becoming a Promising D&I Leader

Lenora did not establish her company over thirty-five years ago with the intention of doing work in this field. Back then, workplace diversity was beginning to gain momentum inside major firms, but corporate diversity experts were forced to focus on compliance—EEO and Affirmative Action. Despite their desire to accomplish more, many faced burnouts owing to a lack of support. As a result, she chose to concentrate her efforts on leadership development. However, following one of her trips to South Africa, Lenora’s focus shifted. She shares, “I had a life-changing experience that enabled me to see diversity and inclusion in a different way. It was March 1994. Nelson Mandela would be elected president the next month. In essence, at the end of a full-day leadership development workshop, an Afrikaner woman walked up to me in tears. She said that when she arrived that morning and saw that I, a black woman from America, was the facilitator, she wanted to leave. She could not imagine what she could learn from me. However, at the end of the day, she realized she needed to be there because she needed to experience me as 100 percent human.” Lenora was not facilitating a diversity workshop that day, but her presence had a profound impact on her and disrupted the beliefs she held about black people. Lenora also adds, “She and I talked and cried together for a long time that day. As I processed the full experience while flying home the next day, I realized that diversity was more than numbers and inclusion was more than just the words we use.”

Lenora realized it was about showing up authentically and creating a space for others to do the same. She realized she had to find a way to do this work in her own unique way.

Turning Barriers into Bridges

Because DEI is such a sensitive topic to many, Lenora knew that not all clients would be in alignment with what could or should be done within their organizations. Unlike non-threatening topics such as customer service, time management, or how to use technology, for some people, DEI threatens their beliefs. Lenora’s challenge was and still is, to find ways to deliver the message in a way that people could hear it. She says, “Some would assume that because I am black and female, my “agenda” is to make white people feel guilty and make black people and other under-represented groups “the victims.” Lenora realized she had to figure out how to transform obstacles into bridges. She finds her biggest triumphs to be when she can use stories that link to their own life experiences. Lenora may then use that bridge to offer instances of how different beliefs and biases affect work by presenting examples of how we, as people with diverse life experiences, view everyday things differently.

UbuntuGlobal

Ubuntu is a Zulu proverb that means “I am because we are.” We are because I am. This proverb reflects the cornerstone of our thinking towards concepts, tactics, and actions related to diversity, equity, and inclusion. UbuntuGlobal is a full-service worldwide diversity, equity, and inclusion consulting and learning and development agency, with a major focus on assisting organizations in effectively leveraging diversity, equality, and inclusion in a global workplace and marketplace. Its expertise is focused on addressing the impact of DEI on organizational performance by assisting customers in creating and maintaining an environment that attracts and keeps top people, appreciates inclusive leadership, and improves business participation in the community.

Since its inception in 1986, UbuntuGlobal has provided diversity-related leadership development and guided the implementation of organizational-wide strategies to help clients develop an inclusive and fair work environment. Lenora Billings-Harris created the firm after leaving the corporate and academic worlds, where she held senior roles at two Fortune 100 firms and a major university’s business school. UbuntuGlobal consultants may be found in the United States, South Africa, Singapore, Sweden, Australia, and the United Kingdom.

Even while it does not avoid difficult subjects, the team works hard to establish a secure, non-judgmental environment that makes addressing delicate themes a rewarding experience for everybody. Lenora states, “Most importantly, our clients leave with knowledge to activate inclusive actions, and a deeper understanding of the concepts for business and personal outcomes.” All programs, processes, and resources reflect Lenora’s belief that we are all more effective, productive, and innovative when we honor and value our own uniqueness while at the same time valuing and respecting the differences of others.

Words for Next Generation of D&I Leaders

There is a wealth of data to back up the idea that diverse and inclusive firms are more inventive and successful than their less diverse competitors. According to Lenora, the difficulty for the next generation of DEI leaders is determining how to effectively help their leaders on the road to developing such a workplace. Members of the public and internal team members want organizations to be open about their support for DEI and the steps they are taking to eliminate disparities. As she assists DEI practitioners in utilizing the research and understanding that all individuals have bias and that it is natural, her aim is that they will be able to direct their organizations on a successful DEI path with personal and organizational gains.

Keeping Balance

“We know there is always so much to learn in the DEI space, so we teach each other, share experiences, and recommend books, podcasts, and other resources to deepen our knowledge. Personally, vacations are a requirement each year” says Lenora. She regularly schedules what her best friend calls “my day o’beauty.” It’s a day when she has a massage, a facial, a manicure, and pedicure-a great way to relax.

Vision for Future

Lenora’s full-time concentration is on diversity, inclusion, and bias disruption. She works with companies to help them utilize their variety of thoughts in order to affect employee talent engagement and retention, consumer attraction, community relations, and corporate relations. Her compelling yet approachable manner motivates both virtual and in-person audience members to adopt personal and organizational actions that disrupt bias and accelerate bottom-line business results. She says, “We will continue to partner with leaders who want to make long-term sustainable change and are willing to do the personal work needed as well as the organizational work.” Her personal goal is to support other DEI practitioners on their road to success.