PKL Services: Leading Provider of Skilled Personnel for Aerospace Services
Top 05 Most Promising Aviation Service providers, 2022
In less than two decades since its
inception, Poway, California-based PKL Services, Inc. (PKL) has built an
impressive global reputation as a leading provider of recruiting, hiring, and
managing skilled personnel for aerospace services, specializing in aircraft
maintenance, training, logistics, program management, and management services.
Quality performance is one of the prime reasons why customers choose PKL over its competitors and, because of that, it has also consistently received – and continues to receive – stellar Contractor Performance Assessment Reports (CPARs) from its customers. Mike Naylor, CEO of the company, says that our highly qualified and dedicated employees are why we continue to meet or exceed our customers’ expectations and, as a result, the company has been re-awarded with contracts for multiple years of service, in some cases for more than 13 years. In November of 2021, the company also received AS9110:C and ISO 9001:2015 certifications of their Quality Management System. This validates PKL’s commitment to compliance, high quality standards, and process management in a very competitive aviation industry.
By maintaining close relationships and understanding the unique needs and challenges of their customers, PKL ensures that it provides effective solutions and personalized support while maintaining the quality standards it is known for. It is, therefore, not a surprise that most of PKL’s brand awareness and growth have come from rewarding word-of-mouth reputation.
Journey of 19 Years
The idea to start PKL sprang from Samuel Flores, Jr.’s extensive experience in Logistics and Supply Chain Management. The retired US Marine Corps Lieutenant Colonel, also the former Vice President at CACI International, saw the need within the military for logistics support from a commercial contractor who has military experience. In 2003, he founded PKL to fulfill that need.
The company started out as a small operation, with only a handful of employees. It started to grow quickly, however, as the demand for its services increased, the company expanded into maintenance and repair operations and began operating internationally to support the U.S. Marine Corps in Iraq and Afghanistan. “The company has continued to experience growth and expansion consistently since it started 19 years ago,” says Mike, who takes immense pride in the company they have built in a relatively short time.
Mike joined PKL in 2013 after a 30-year
career with the U.S. Marine Corps. In January 2022, the company promote him to
the position of CEO. The veteran Colonel, who also served in significant
leadership positions during his military career, has progressed through several
positions at PKL from Proposal Manager, VP of Business Operations, Senior
Director of Business Operations and Chief Operating Officer. “I have had the
privilege of being with PKL since 2013, working with a great group of
professionals and watching the company grow over these last 9 years,” Mike
says.
Core Mission,
Core Values, and Client Satisfaction
The core mission of PKL is to be a company
that balances agile, effective performance with an unyielding commitment to its
core values. Those core values include being an elite provider of skilled
personnel, delivering Aerospace Maintenance, Training, and Logistics Services,
committed to continual improvement, exceeding customer expectations, and
implementing quality standards in dynamic environments. “To achieve this,
we are meticulous about quality and compliance,” says Mike.
Whatever the situation, PKL won’t
disappoint its customers. The company’s procedures and dedication to compliance
ensure that it has the team, resources, expertise, and personnel required to
meet the needs of its customers and maintain performance regardless of external
circumstances. “We have proven this process works during the pandemic over
the last two years while being able to maintain all customer needs, contract
obligations, and team development,” Mike says.
Even when the Covid-19 pandemic was
wreaking havoc in the U.S. and across the world, PKL was able to uphold its
promise to its customers. As a result, in comparison to some competitors, PKL reported
no downtime or negative implications because of the changing landscape and
global restrictions.
Satisfying the needs of our clients is of
paramount importance to the company. Hence, customer satisfaction is the
standard we strive for, which ensures we provide our customers well-trained
personnel to maintain and operate high performance aircraft at the highest
quality possible. Mike points out that this is cohesive drive for high quality
performance among the PKL Team is how we project ourselves to be the team of
choice.
Veterans-Friendly Company and Dedicated Employees
PKL is a veteran-friendly company. It has a workforce of 600 employees, 90 percent of whom are veterans. In November 2021, Monster.com and Military.com recognized PKL as one of the “Best Employers for Veterans”. “One of our proudest achievements is being recognized as a veteran-friendly organization,” Mike says.
When veterans join PKL, they bring with
them their talent, skill sets, and valuable expertise. Our veteran employees
bring the desire to continue mentoring and training their active-duty comrades
which is an extra benefit that we provide our customers and enables PKL to
expand to more contract awards.
PKL has many veterans from all services
that work at the Corporate HQ, as team leads or program managers on a number of
contracts in the field at PKL. The majority of the company’s leadership team on
each contract are military veterans. This creates a consistent culture within
PKL, as almost everyone recognizes the professional capabilities, experience,
and knowledge that our employees provide which also lends to maintaining good
working relationships with customers. “We all speak the same language and
work well together towards the same end goal,” says Mike.
Over the years, the company has also been
recognized repeatedly with various awards and productions highlighting its
workforce. Mike says that our employees bring a wealth of expertise and skills
that allow them to remain effective and competitive in the marketplace.
PKL’s Corporate staff includes a diverse
range of personnel from both the civilian and military sectors, allowing them to
walk the balance between the military customers and the civilian rules and
regulations it follows globally.
These PKL employees are dedicated to the
company and the result of their hard work has been recognized with PKL being
named a top workplace by the San Diego Union Tribune Top Workplaces in 2021.
This award is based solely on the feedback of the company’s employees. Some of
the most common words used to describe PKL by our employees included:
Innovative, Fun, Dynamic, Creative, Collaborative, Agile, and Family.
Mike says that PKL is the best place to
work because we are open to feedback from employees, offer support, and
recognize their dedication. “We recognize that the best way for PKL to succeed
is to hire quality personnel, take care of our employees, and provide quality
service to our customers,” Mike says. “When we do this, word gets out, and
others want to work with our team.”
As the CEO of PKL, Mike ensures that all
employees and customers know about the company’s mission statement and values. Transparency
at all levels of engagement is important to our success.
“We are committed to providing
skilled, professional personnel and focus on attracting and hiring the best
candidates” Mike says. “We know that having the right people on our
team is the key to PKL’s overall success.”
Succeeding in a Saturated Market
The aviation industry is a saturated market
with lots of competition. As a service provider operating in that industry, PKL
has encountered multiple challenges. One of the biggest challenges PKL faced
was competing against large, global organizations after it graduated from the
Small Business space.
Initially, to gain some competitive
advantage, PKL was registered as an 8(a) Small Disadvantaged Business and
Service-Disabled Veteran-Owned Small Business (SDVOSB). This enabled PKL to
compete for contracts with small business set-asides. “This was incredibly
helpful in our foundational growth,” Mike says. “However, due to being awarded
several large revenue contracts we quickly exceeded the limits to remain a
Small Business 8(a) or SDVOSB organization.”
To remain competitive, PKL partnered with
other 8(a), SDVOSB, and HUBZone companies over the years and entered into
mentor-protégé agreements with these companies. That allowed the company to
help its partners grow and enter new markets, while also providing more
opportunities to compete for new contracts.
“In such a competitive industry, PKL has
also found means to stay lean and innovative,” Mike says. The company’s corporate
team has remained relatively lean and have retained corporate personnel for 7
years or more which provides consistency in contract management and customer
relations. This allows PKL to provide a very stable workforce that understands
each contract and the associated nuances.
The company has also established a trademarked
training program called OmniSpec®, which is engaging, interactive,
collaborative, and supportive. The program allows the company to provide
customized solutions to its customers, utilizing advanced technology and proven
tactics for maintenance support.
Evolving with the Industry
As the aviation and aerospace industry
continues to evolve, so does PKL. It has been providing aviation training and
maintenance services since early in its company’s history.
“We have seen the industry grow and become
even more competitive over the years,” Mike says. “This is why we trademarked
our proven training program, OmniSpec®, and began introducing more
technologically advanced training techniques to include augmented reality and
virtual reality.”
The company’s solutions offer its customers
the opportunity to train and educate their personnel in any location unaffected
by physical or geographical limitations while continuing to attain increased
efficiencies and enhanced effectiveness.
Mike and his team have also noted that a
lot of companies in the aviation industry continue to struggle with contract
limitations and government oversight. Margins are decreasing and competition is
increasing. Because of that, PKL has been focusing on a strategic pivot to
pursue opportunities in other countries, such as in Latin American countries,
and focus on Contract Vehicles with better margins to increase revenue and
profitability while also allowing them to work more interactively with its
clients directly.
Plans for Future
PKL’s immediate plan for the future is to
grow its contract-based revenue by expanding upon its current contracts and
aggressively pursuing new contracts. Under the leadership of Mike, the company
is already actively pursuing additional and new contracts in multiple regions
and countries and expanding its partnered companies to provide fresh
opportunities for growth. Mike says that they also continue to market OmniSpec®
to more industries and clients to build their past performance and revenue
streams into new areas for PKL.
Additionally, Mike and his team continue to
pursue efficient and innovative means of operating at PKL. The company has
moved to a nearly paperless environment and implemented efficient remote
functionality at its corporate headquarters. This has allowed it to hire its
corporate personnel from other regions of the U.S. in order to attain the best
candidates for positions.
“Overall, we’re very excited about the future of PKL and how we can continue to serve our customers well,” Mike says.